Dear Customers,

We kindly request and encourage that you check your order before leaving the store to ensure that you are happy with your purchase. Unfortunately we cannot take responsibility for the cake once you have left our premises.
If you are sending a friend or family member to collect your cake then we will assume that there acceptance of the cake is your acceptance of the cake and as such, we cannot take responsibility for the cake once they have left our premises.
Lastly, cakes for delivery, once you have accepted the cake from our driver and it has left the drivers possession, we cannot take responsibility for the cake. As such we again suggest you check the cake with the driver present. Note that if you are not happy with a cake that is delivered the charge for delivery will not be refunded.
Due to the fact that some of our cakes can be quite heavy to carry, we recommend that you arrange any necessary transportation for your cake to ensure its safety.
Thank You,
The Cake Story.